Group Leader

2 weeks ago

Stockton, California, United States CSL Plasma Full time
Job Summary

We are seeking a highly skilled and experienced Group Leader to join our team at CSL Plasma. As a Group Leader, you will be responsible for leading and guiding our reception staff to ensure efficient donor flow through the center. You will also be responsible for registering qualified, applicant, and transfer donors, as well as possessing a general knowledge of the plasma pheresis operation.

Key Responsibilities
  • Assist qualified donors in completing the screening process, including assessing self-administered health history, answering basic medical questions, and referring donors to medical staff when necessary.
  • Perform health screening procedures such as blood pressure, pulse, weight, and temperature.
  • Register applicant and transfer donors based on completion of appropriate training and operational needs of the center.
  • Educate new donors on the use of therapeutic products made from donated plasma.
  • Ensure that all donors' questions are answered timely, accurately, and professionally.
  • Maximize donor flow by allocating staff and resources to appropriate center areas or tasks.
  • Conduct daily calibration of equipment according to SOP and Plasma Operating Procedures (POP).
  • Provide guidance and technical training on processes and procedures to reception staff and other staff as required.
  • Support center management by providing input into staff scheduling and resolving minor donor relations and technical procedure issues.
Requirements
  • High school diploma or equivalent required.
  • Minimum of 18 months experience in a clerical or customer service related position, preferably in healthcare or plasma collection environment.
  • Must be able to perform basic math calculations.
Working Conditions

The Group Leader will work in a fast-paced environment with frequent interruptions. The position requires the ability to make decisions that have a moderate impact on the immediate work unit. The Group Leader must be able to see and speak with customers and observe equipment operation. The position requires occasional standing and walking up to 100% of the time, reaching, bending, kneeling, and high-level manual dexterity. The Group Leader may be required to lift and carry up to 25 pounds. The position requires frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens. The Group Leader must wear Personal Protective Equipment while performing specific tasks or in certain areas. The position requires working overtime and extended hours to support center operational needs.

CSL Plasma is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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