Senior Director of Client Experience Leadership
6 days ago
Job Overview:
We are seeking a seasoned leader to serve as the Senior Manager, Client Experience. This role will oversee site leadership for a team of associates focused on delivering exceptional client experiences.
About the Role:
This position will report to the Director, Client Experience and be responsible for managing a cross-functional team of associates who provide top-notch customer service. The ideal candidate will have a proven track record of balancing day-to-day responsibilities with ongoing process improvements to enhance efficiency and minimize risks.
Key Responsibilities:
- Site leadership for a team of front-line associates, including interviewing, onboarding, payroll management, PTO management, scheduling, performance management, compensation
- Develop and coach associates to effectively meet client needs
- Drive culture and associate engagement through coaching, development, and a personalized approach to team leadership
- Motivate, inspire, and drive excellence among team members
- Monitor team and individual quality and productivity, taking steps to ensure metrics align with stated goals
- Active coaching skills with working knowledge of Situational Leadership and Extraordinary Coach
- Ability to partner with peers locally and nationally to maintain a collaborative culture
- Strong verbal and written communication skills
- Timely and effective decision making
Certifications and Requirements:
- Bachelor's degree and/or 5+ years of experience in customer service leadership
What We Offer:
Fidelity Investments is a privately held company dedicated to strengthening the financial well-being of our clients. Our mission is to help individuals invest and plan for their future, assist companies and non-profits in delivering benefits, and provide institutions and advisors with investment solutions.
Salary and Benefits:
The estimated annual salary for this role is $120,000-$150,000, depending on location and qualifications. In addition to a competitive salary, we offer a range of benefits, including flexible work arrangements, comprehensive health insurance, and opportunities for professional growth and development.
EEO Statement:
Fidelity Investments is an equal opportunity employer committed to building an inclusive and diverse workforce. We welcome applications from qualified candidates and are happy to accommodate requests for accommodations during the application and interview process.
-
Sales Leadership Director
2 days ago
Salt Lake, Utah, United States ATI of America Full timeDirector of Sales OpportunityAbout ATI/Solus: We are a luxury technology solutions provider dedicated to delivering exceptional products and services to discerning clients. Our mission is to enhance the quality of living in luxury homes by crafting innovative solutions that meet our clients' high standards.Job Overview: As a Director of Sales, you will lead...
-
Customer Experience Director
1 day ago
Salt Lake, Utah, United States Sprouts Farmers Market Full timeAt Sprouts Farmers Market, we are seeking a highly skilled Customer Experience Director to join our team. This role is responsible for driving overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced environment.About the RoleThis position will lead front-end operations and oversee the entire...
-
Tax Leadership Position
3 days ago
Salt Lake, Utah, United States PT&C Group LLC Full time**Job Overview**Platform Accounting Group LLC, a rapidly growing professional services firm, is seeking an entrepreneurial Senior Tax Manager to join our team.We offer a dynamic work environment with flexible work arrangements, prioritizing work-life balance.Our company has 28 offices in 11 states, providing tax, accounting, assurance, IT consulting, and...
-
Senior Principal Engineer
4 days ago
Salt Lake, Utah, United States PacifiCorp Full timePower Systems Leadership Role PacifiCorp is seeking a highly experienced and skilled Senior Principal Engineer to provide technical leadership on complex engineering projects. This individual will facilitate internal training for engineers and technicians, develop presentations for senior management, and recommend changes to benefit the company. Main...
-
Sales Director for a Dream Sleep Experience
6 days ago
Salt Lake, Utah, United States Mattress Firm Full timeWe are seeking an exceptional Sales Director to lead our team at Mattress Firm.About UsMattress Firm is America's most trusted authority on sleep, with over 2,400 stores nationwide and a team of more than 6,000 Sleep Experts. Our purpose is to help people sleep well to live well, and we take pride in our commitment to providing the best possible sleep...
-
Tax Leadership Expert
1 day ago
Salt Lake, Utah, United States Eide Bailly Full timeAre you passionate about helping businesses navigate complex tax regulations? Do you have a knack for leading high-performing teams and driving results?About the RoleWe are seeking an experienced Tax Senior Manager to join our team in Utah. As a member of our tax department, you will be responsible for managing and reviewing high-level tax returns for...
-
Program Director of Cultural Experiences
1 day ago
Salt Lake, Utah, United States Grand Circle Travel Full timeWe are seeking a dedicated Program Director to join our team at Grand Circle Travel. As a key member of our staff, you will be responsible for delivering exceptional travel experiences to our clients. With a focus on cultural immersion and adventure, you will lead groups of travelers through the breathtaking landscapes of Alaska.As a seasoned tour guide with...
-
Mortgage Banking Director
6 days ago
Salt Lake, Utah, United States AGF Talent Full timeAGF Talent is seeking a Mortgage Banking Director to lead daily branch activities and drive strategic growth. This role is perfect for experienced mortgage banking professionals who thrive in a commission-based environment.About The CompanyOur client, a leading mortgage provider, is committed to empowering borrowers and agents through transparency and...
-
IT Director
1 day ago
Salt Lake, Utah, United States Department Of Agriculture Full timeJoin the Department of Agriculture as a seasoned IT Director, leading the charge in implementing cutting-edge technology strategies to drive business outcomes.About the RoleThe successful candidate will oversee the development and implementation of enterprise-wide technology solutions, ensuring seamless integration with existing systems and processes. With a...
-
Senior Customer Success Director
5 days ago
Salt Lake, Utah, United States TBWA\Chiat\Day Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Director to join our team in Salt Lake City, UT. The ideal candidate will have 4+ years of experience in CX, Consulting, or similar customer-facing roles and a strong technical aptitude.ResponsibilitiesDevelop a deep understanding of the Lucid Suite and demonstrate how to incorporate it...
-
Nursing Strategic Operations Director
4 days ago
Salt Lake, Utah, United States Intermountain Healthcare Full timeThe Nursing Strategic Operations Director at Intermountain Health plays a pivotal role in shaping the future of nursing operations within the organization. This leadership position requires a visionary leader who can develop and execute strategies to drive excellence in nursing care, foster a culture of innovation, and ensure seamless collaboration across...
-
Senior Financial Operations Director
4 days ago
Salt Lake, Utah, United States Housing Connect Full timeChief Financial Officer Job SummaryHousing Connect is seeking a highly experienced Chief Financial Officer to lead our financial operations and drive strategic growth. This role will oversee all financial systems, ensure regulatory compliance, and provide executive-level leadership on financial planning and resource allocation.The successful candidate will...
-
Youth Services Director
6 days ago
Salt Lake, Utah, United States Volunteers of America Full time**About the JobWe are seeking a dedicated and compassionate Youth Services Director to lead our team at Volunteers of America, Utah. As a key member of our organization, you will play a critical role in shaping the lives of young people experiencing homelessness.**Job SummaryThe Youth Services Director is responsible for overseeing the operational success of...
-
Mission Director
3 weeks ago
Salt Lake, Utah, United States CommonSpirit Health Mountain Region Full timeAbout CommonSpirit Health Mountain RegionWe are a nonprofit faith-based health system dedicated to serving the common good through our work and shared mission to celebrate humankindness.Job SummaryThis leadership role is an exciting opportunity to join our team as a Mission Director, providing strategic and operational integration of mission as a core...
-
Child Care Program Director
5 days ago
Salt Lake, Utah, United States University of Utah Full timeAbout the University of UtahThe University of Utah is a top-ranked research institution and one of the most respected universities in the world. As a leading academic health sciences center, we are dedicated to advancing knowledge through innovative research, educating the next generation of leaders, and delivering exceptional patient care.Job SummaryWe are...
-
Executive Director of Operations
1 day ago
Salt Lake, Utah, United States OPS Staffing Full timeOverviewThis senior leadership position at OPS Staffing offers a unique opportunity for an experienced General Manager to take on the challenge of overseeing and growing a restoration company. With a strong focus on effective management, business growth, and customer satisfaction, this role is ideal for individuals looking to advance their careers in the...
-
Chief Nephrology Medical Director
4 days ago
Salt Lake, Utah, United States Intermountain Health Full timeOverviewIntermountain Health seeks a highly skilled and experienced Chief Nephrology Medical Director to lead our Kidney Services team. As a senior physician leader, you will be responsible for developing and executing strategic plans to improve kidney health outcomes and drive value-based performance.SalaryThe estimated salary for this position is $150,000...
-
Senior Growth Strategist
1 day ago
Salt Lake, Utah, United States Brown and Caldwell Full timeUnlock Business Potential as a Central Area Growth LeaderBrown and Caldwell is seeking an accomplished Growth Leader to spearhead sales initiatives in our Central Area geography.Sales Strategy Development: Formulate and execute effective sales plans to drive growth, leveraging market insights, competitive analysis, and BC's brand strengths.Client Focused...
-
Salt Lake, Utah, United States Red Seal Recruiting Solutions Ltd. Full timeJob DescriptionThe role of R&D Electrical Engineering Sr Manager/Director at Red Seal Recruiting Solutions Ltd. presents a compelling opportunity to lead the Center Of Excellence (COE) for Electrical Engineering in Salt Lake City, Utah.This position requires ten-plus years of experience in Electrical Engineering design and development, with a strong...
-
Geotechnical Department Director
3 days ago
Salt Lake, Utah, United States ECS Southwest, LLP Full timeAbout ECS Southwest, LLPECS Southwest, LLP is a leading geotechnical consulting firm with over 30 years of experience in providing expert services to clients across the United States.Job Title: Senior Geotechnical ManagerWe are seeking an experienced Senior Geotechnical Manager to lead our geotechnical engineering team in Salt Lake City. As a key member of...