Telecommunications Operations Manager

2 weeks ago


Omaha, Nebraska, United States North End Teleservices, LLC Full time
Job Description

As an Account Management Supervisor at North End Teleservices, you will be responsible for managing multiple client programs and supervising a team of representatives. Your goal will be to ensure exceptional customer service and exceed client expectations.

Responsibilities
  • Supervise and manage multiple client programs
  • Peer-to-peer advocacy on behalf of clients
  • Responsible for client communications, conflict resolution, and compliance
Requirements
  • Previous contact center supervisory experience
  • Strong leadership and coaching ability
  • Excellent written and verbal communication skills


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