Customer Service Representative

1 week ago


San Diego, California, United States Scenthound San Diego, CA Full time
About Scenthound
Scenthound is a revolutionary dog grooming concept in Carmel Valley, San Diego, disrupting an outdated industry with a focus on canine health and wellness. Our membership-based business model provides routine maintenance and consistent care for dogs.

We are a culturally driven, highly collaborative team prioritizing dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

We offer competitive compensation and opportunities for career growth, including direct advancement to management positions and additional options.

Estimated Salary: $23-27/hour (base pay: $18.00-$21.00/hour, plus tips and commissions incentives)

About the Position
The Sales & Front Desk Associate plays a key role at Scenthound, selling memberships while providing exceptional customer service. This position requires sales experience, customer service skills, computer proficiency, a passion for dogs, reliable transportation, and willingness to work in a smoke-free environment.

Key Responsibilities:
  • Drive membership sales through health and wellness education
  • Meet key performance indicators – average ticket price and rebook ratio – through memberships, services, add-ons, and retail sales
  • Develop membership leads; follow up with potential members
  • Answer phone calls, schedule appointments, manage customer profiles and records
  • Manage cash drawer; handle daily cash transactions
  • Resolve customer concerns; retain memberships
  • Maintain the reception area's cleanliness and presentability

Requirements:
  • Confidence in selling services and products
  • Ability to connect with customers (human and canine) and provide outstanding customer service
  • Effective communication with team members and dog owners (in person and over the phone)
  • Problem-solving skills using Scenthound's values as a guide
  • Attention to detail; time management; scheduling appointments efficiently


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