IT Operations Technician
4 days ago
At Navarac, we're looking for an experienced IT Operations Technician to join our team. As an IT Help Desk Technician, you'll play a critical role in ensuring the smooth operation of our IT infrastructure. If you have a background in IT and enjoy troubleshooting complex technical issues, we encourage you to apply
About the Role:
This is a full-time position requiring 4+ years of experience in a technical support role working with either customers or a large number of internal department users. You'll need to demonstrate strong analytical skills, attention to detail, and excellent communication skills to effectively interact with end-users of varying skill levels.
Key Responsibilities:
- Troubleshoot hardware, networking, software, and mobile device issues.
- Configure and maintain Active Directory, Group Policy, and other IT systems.
- Administer Office 365 for end-users.
- Collaborate with senior staff to escalate complex technical issues.
Requirements:
To succeed in this role, you'll need:
- Excellent interpersonal skills
- Strong technical understanding of Windows applications operating systems, including Active Directory, the Windows Registry, and all flavors of Office
- MCP or A+ certification a plus
What We Offer:
- Competitive salary: $65,000 - $85,000 per year
- Health benefits
- 401K plan
- Participation in quarterly bonus pool after six months
- Paid vacation
- Flexible work schedule
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