Cybersecurity Engineer

1 week ago

Washington, Washington, D.C., United States Dimension Data Full time
Job Overview

As a Network Security Specialist at Dimension Data, you will play a crucial role in maintaining the operational integrity of our clients' IT systems and infrastructure. Your responsibilities will include proactive surveillance, troubleshooting technical incidents, and delivering second-line support for intricate issues related to network security solutions, including firewalls, web application firewalls, and Network Access Control (NAC).

Key Responsibilities:

  • Oversee work queues and address incidents within stipulated Service Level Agreements (SLAs)
  • Detect, investigate, and analyze issues to ensure prompt resolutions
  • Collaborate with teams and clients to provide comprehensive support
  • Implement changes and manage escalation processes as required
  • Guide and mentor junior team members
  • Perform trend analysis to identify opportunities for automation and enhancement

Qualifications:

  • Bachelor's degree or equivalent qualification in IT/Computing
  • Certifications in Fortinet NSE 4 and Security+
  • Preferred certifications in Palo Alto, Checkpoint, Cisco, or cloud services
  • Considerable experience in managed services
  • Familiarity with ticketing systems such as Service Now

Additional Information:

A seasoned expert with a comprehensive understanding of the specialization area, adept at creatively resolving a diverse range of issues. Exercises sound judgment in problem-solving and collaborates with senior professionals in the field. Operates with minimal supervision on daily tasks.

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