Automotive Service Advisor
1 day ago
Job Title: Automotive Service Advisor/Writer
Job Overview:
As a trusted professional, you will be the face of Christian Brothers Automotive, building lasting relationships with our guests. Your role is crucial in guiding them through the entire repair process, ensuring their satisfaction, and providing exceptional customer service.
Responsibilities:
* Greet every guest with hospitality and respect
* Present the best solution to repair their vehicle in a clear and concise manner
* Manage the store's workflow efficiently
* Sell our services honestly and effectively
* Maintain a positive attitude and team atmosphere
* Communicate clearly and professionally on the phone
* Build long-term relationships between the store, yourself, and our customers
* Direct, coordinate, and participate in customer service activities
* Shuttle guests as needed in a CBA-branded vehicle
* Ensure all repairs are performed to proper specifications
* Work together as a team and assist other employees as needed
Qualifications:
* Current driver's license
* Acceptable driving record
* Proficiency in Windows-based computer software and automotive store applications
* Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role
Physical Requirements:
* Being dependable and reliable for a scheduled position
* Being on your feet the majority of the workday
* Occasionally lifting and carrying objects over 50 lbs
* Maintaining a brisk work pace in a high-volume environment
About Christian Brothers Automotive:
Christian Brothers Automotive began in 1982 with a simple premise: providing precision auto repair with transparency, integrity, and a people-first philosophy. Our 300+ locations offer modern facilities equipped with manufacturer-level diagnostic equipment and the latest factory scan tools. We provide our technicians with a consistent workload, free training, full-time live support, and access to our private Technician Assistance Center.
We are an Equal Opportunity Employer and practice 'At-will' employment practices.
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