Automotive Service Manager

4 days ago


Gardner, Massachusetts, United States Midas Full time
Job Summary

We are seeking a highly skilled and experienced Automotive Assistant Service Manager to join our team at Midas. As a key member of our management team, you will be responsible for overseeing the daily operations of our service department, ensuring exceptional customer service, and driving business growth.

Responsibilities
  • Lead and direct a team of automotive and general service technicians to deliver exceptional customer service and achieve business objectives.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Oversee the inspection, diagnosis, and repair of domestic, European, and Asian cars and light trucks, ensuring high-quality workmanship and customer satisfaction.
  • Manage inventory, maintain accurate records, and ensure compliance with company policies and procedures.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Identify opportunities for process improvements and implement changes to increase efficiency and productivity.
  • Develop and maintain a positive and inclusive team culture, fostering a collaborative and supportive work environment.
Requirements
  • Minimum of 2 years of experience in a service management role, preferably in the automotive industry.
  • Proven track record of delivering exceptional customer service and driving business growth.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Valid driver's license and a clean driving record.
Benefits
  • Competitive salary and bonus structure.
  • Opportunities for professional growth and development.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Paid time off and holidays.
  • Flexible scheduling and work-life balance.


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