Account Specialist II

6 days ago


Norwood, Ohio, United States TriHealth Full time
Job Overview:

This position plays a crucial role in expediting positive cash flow, maximizing reimbursement, and reducing/eliminating financial loss to department customers by efficiently managing patient accounts, billing, and collections.

Duties and Responsibilities:
  • Submit charge information into the appropriate system and post payments in a timely manner.
  • Follow up on patient account balances, including insurance and patient financial balances, to ensure accurate and timely resolution.
  • Process a specified number of accounts daily based on customer specialty and unique billing requirements.
  • Communicate with payers regarding payment and resolve incorrect payment issues to ensure accurate balances.
  • Reconcile monthly reports to ensure accuracy and compliance.
  • Demonstrate exceptional customer service to internal and external customers, providing a positive experience and resolving issues promptly.
Requirements:
  • High School Degree or equivalent.
  • Specialized knowledge in Medicaid/Medicare billing and other payer sources.
  • 3-4 years of experience in a related field.
Working Conditions:

This role requires occasional kneeling, lifting under 50 pounds, pushing, and reaching. The majority of the time is spent sitting and talking on the phone or with customers.

TriHealth SERVE Standards and ALWAYS Behaviors:

At TriHealth, we believe in serving our patients, communities, and fellow team members with excellence, respect, value, and engagement. As a member of our team, you will be expected to demonstrate and live these values in all interactions.



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