Front Office Representative

3 weeks ago

Buckeye, Arizona, United States Southwest Behavioral Health Services Full time
Job Summary

We are seeking a highly skilled and compassionate Front Office Representative to join our team at Southwest Behavioral & Health Services. As a key member of our clinical support staff, you will play a vital role in ensuring the smooth operation of our outpatient clinic.

Key Responsibilities
  • Process medication refill requests, prior authorizations, and lab results in a timely and accurate manner.
  • Manage prescriber schedules, including blocking documentation time and meetings.
  • Act as a liaison between consumers, prescribers, and other clinical staff to ensure seamless communication and care coordination.
  • Process and monitor lab results, and administer injections as needed.
  • Make requested client contact calls for customer service follow-up and complaint resolution.
  • Establish, update, and maintain all client databases and scheduling of consumer appointments.
  • Maintain accurate, thorough, and current documentation of contact with consumers and services received/provided.
  • Coordinate transportation as clinically necessary/appropriate.
  • Coordinate care and needs in accordance with established policies, procedures, and clinical protocols.
  • Obtain vital signs for prescribers.
  • Schedule medication, counseling, and intake appointments.
  • Complete intake referrals and screening.
  • Call to reschedule appointments when clinical staff are out unexpectedly.
  • Perform general clerical duties for the clinic as requested/assigned by the Front Office Supervisor, Program Director, and/or Administrative Coordinator.
  • Greet consumers and answer all incoming phone calls by the third ring.
  • Check clients in/out.
  • Confirm/update consumer contact information.
  • Verify consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
  • Process transfer requests.
  • Collect client fees/copay.
  • May be expected to work at various SB&H locations as required.
Requirements
  • High School Diploma or G.E.D. required.
  • Requires prior clerical experience, preferably in a behavioral health setting. Consideration given for coursework in lieu of part of the experience requirements.
Preferred Qualifications
  • Completion of a Medical Assistant training program highly preferred.
  • Medical Assistant Certification preferred.
  • 1-2 years of experience in a medical or behavioral health background preferred.
  • Bilingual (English/Spanish).
Benefits
  • 3.3 weeks of PTO in the first year of employment, with increased accruals after continued service.
  • 10 paid holidays.
  • Low-cost medical, dental, and vision insurance, short-term/long-term disability, and life insurance for employees.
  • We will help you save for retirement - 40% company match up to a 10% deferral into your SB&H retirement account.
  • Career Development - Benefit from our culture of internal promotion.
  • We help you with your higher education goals - Reduce your tuition costs with our tuition reimbursement program and discount degree programs.
  • Employee Assistance Program, Health & Wellness, and much more.

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years' experience.

To learn about Southwest Behavioral & Health Services' mission, values, and services, please review our website at https://www.sbhservices.org/

Mission and Values

Our teams are working hard to ensure our Mission and Values are continuously modeled throughout our organization and in all of our daily interactions.

  • Delivering compassionate care to enhance lives and improve communities.
  • Compassion
  • Integrity
  • Quality
  • Empowerment
  • Innovation
  • Trust

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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