Senior Change Delivery Lead

4 days ago

Charlotte, North Carolina, United States Truist Inc Full time

Job Summary:

The Senior Change Delivery Lead will be responsible for delivering multiple complex programs that support the overall strategic objectives of the business unit. This role will provide oversight and leadership to cross-functional teams to execute on concurrent projects of large size and ensure standard project protocols are met.

Key Responsibilities:

  • Manages the intake, planning, business readiness, and execution of assigned initiatives.
  • Leads and influences cross-functional teams to effectively deliver project objectives including a successful communication and training plan.
  • Oversees and/or prepares and maintains necessary project materials and artifacts. Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences.
  • Identifies and systematizes best practices to reduce unneeded process variation and improve service quality and efficiency.
  • Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan.

Requirements:

  • Bachelor's degree in a business-related field, or equivalent education and related training.
  • 10 years of experience in consulting, project management or process improvement related role.
  • Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments.
  • Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies.
  • Advanced understanding of process improvement methodologies (e.g., Six Sigma).
  • Experience with Waterfall and Agile project management methodologies.
  • Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems.
  • Strong organizational skills and attention to detail.
  • Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership.
  • Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure.
  • Ability and willingness to learn and adapt as the needs of the job change.
  • Demonstrated proficiency in computer applications, such as Microsoft Office software products.
  • Ability to travel as needed, occasionally overnight.

Preferred Qualifications:

  • Five years of experience in the financial services industry or consulting.
  • Project Management Professional (PMP) Certification.
  • Process Improvement Professional (e.g. Six Sigma certification).

About Truist Inc:

Truist Inc is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

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