Overnight Customer Service Representative

1 day ago


Stanton, California, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Overnight Member Services Representative to join our team at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, responding to their inquiries, and ensuring a positive experience at our club.

Key Responsibilities
  • Customer Service: Greet members, prospective members, and guests, providing a welcoming and friendly atmosphere.
  • Member Support: Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Club Maintenance: Assist in maintaining the cleanliness and organization of the club, including cleaning and sanitizing equipment and facilities.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Age Requirement: Must be at least 18 years old.
  • Basic Computer Skills: Proficiency in basic computer applications is required.
  • Passion for Fitness: A genuine interest in fitness and health is essential.
  • Positive Attitude: A friendly, approachable, and positive attitude is a must.
  • Punctuality and Reliability: Ability to work overnights and maintain a high level of punctuality and reliability.
Benefits
  • Free Black Card Membership: Enjoy access to all Planet Fitness locations and amenities.
  • Career Growth Opportunities: Develop your skills and advance your career with our company.
  • Discounts and Perks: Take advantage of discounts on merchandise, movie tickets, theme parks, hotels, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about fitness and providing exceptional service, we encourage you to apply for this exciting opportunity.



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