Operations Director

5 days ago


Media, Pennsylvania, United States Waxing The City of Kennett Square Full time
Job Overview

We are seeking a highly skilled and experienced Operations Director to join our team at Waxing The City in Kennett Square. As the leader of our studio, you will be responsible for ensuring the smooth operation of our business and delivering an exceptional client experience.

Salary and Benefits

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience. In addition to a competitive salary, we offer a range of benefits including bonus opportunities, employee discounts, flexible scheduling, health insurance, paid time off, and training & development programs.

Responsibilities
  • Client Acquisition, Client Experience, and Client Retention: You will be responsible for developing and implementing strategies to attract and retain clients, ensuring they receive a high-end client experience and driving revenue growth.
  • Inventory Management: You will oversee the management of our inventory, ensuring that we have the necessary products and supplies to meet client demand.
  • Local Marketing, Community Engagement, Local Studio Social Media, and Public Relations: You will develop and implement local marketing strategies to promote our studio and engage with the local community, manage our social media presence, and handle public relations activities.
  • Staff Recruitment, Hiring, Management, Development, and Retention: You will lead the recruitment, hiring, management, development, and retention of our staff, ensuring that we have a motivated and skilled team delivering excellent client service.
  • Studio Upkeep: You will oversee the maintenance of our studio, including managing cleaning schedules, identifying and reporting any broken or unsafe equipment, and ensuring compliance with relevant laws and regulations.
  • Execution of System Wide Promotions and Club Orange Loyalty Program Growth and Retention: You will work closely with our owner(s) to develop and implement system-wide promotions and loyalty programs to drive sales growth and customer retention.
Requirements
  • Valid Cosmetology or Esthetician license in Pennsylvania
  • Effective leadership skills
  • Excellent written and verbal communication skills
  • Ability to motivate a team to deliver a superior client experience
  • Exceptional Customer Service
  • Ability to juggle multiple priorities and deliverables simultaneously
  • Detail Oriented
Preferred Qualifications
  • 2 years business and staff management experience
  • 2 years beauty industry/salon experience


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