Financial Services Specialist

4 days ago


Santa Maria, California, United States COASTHILLS FEDERAL CREDIT UNION Full time
Job Overview
As a Financial Services Specialist at COASTHILLS FEDERAL CREDIT UNION, you will have the opportunity to work in a dynamic environment where you can make a real difference in people's lives. This role is perfect for individuals who are passionate about delivering exceptional customer service and building strong relationships with members.

About the Role
The successful candidate will be responsible for identifying the financial needs of Credit Union members and effectively cross-selling products, services, and solutions. You will also perform a wide variety of loan and deposit-based functions, research, analyze, and resolve complex customer issues, and provide a high level of responsiveness to member inquiries by phone, email, or in person. Additionally, you will promote and maintain a positive image of the Credit Union.

Key Responsibilities
Some of the key responsibilities of this role include preparing and processing loan-related transaction requests, actively explaining, promoting, and cross-selling Credit Union services, products, programs, and investment opportunities, resolving errors, member problems, and complaints in a timely manner, accurately operating a variety of office equipment and machines, opening new membership and share accounts, and cross-selling products as appropriate. You will also thoroughly understand features and benefits of GAP (Guaranteed Asset Protection), MBI (Mechanical Breakdown Insurance), and Debit Cancellation (Life, Unemployment, Disability) and promote, quote, and sell to penetration levels set forth by the Credit Union. Furthermore, you will assist members in identifying loan and deposit products and follow appropriate procedures, perform advanced problem resolution and account adjustments, and promote, quote, and sell GAP, MBI, and Debt Cancellation during the loan application and funding process to penetration levels set forth by the Credit Union.

Requirements
To be successful in this role, you will need a high school diploma or equivalent and two years of progressive sales and cross-selling experience in a financial or retail environment. You will also need knowledge of consumer loans, including processing and funding, and proficiency in MS Office (especially Word). In addition, you will need to operate a variety of office equipment and machines, ability to travel, attend, and participate in training and meetings at various locations, and be an Equal Opportunity/Affirmative Action employer.

Salary Information
The estimated annual salary for this role is $65,000-$75,000, depending on experience and qualifications. Please note that the salary range may vary based on individual circumstances.

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