Food and Beverage Team Lead
2 weeks ago
We are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners by providing a world-class employee experience and company culture.
About the LocationRiverfront luxury in one of America's most celebrated cities. Our landmark tower offers a heritage icon with a central downtown location on the banks of the Mississippi River. Enjoy innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA's best views.
Job SummaryAs a Food and Beverage Supervisor, you will take an active role in the supervision of the restaurant and/or bar. You will anticipate guests' needs, greet, seat, and serve restaurant and/or bar guests. Our goal is to satisfy each guest and develop loyalty. You will need to add style to a dynamic environment, build and maintain rapport with regular guests, and cultivate relationships with new patrons.
Key Responsibilities- Supervise the running of the service, and take quick and appropriate action to correct any shortcomings. Assist the servers and bussers when required during all service periods.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Effectively handle guest complaints and compliments and communicate to the management team.
- Assist and organize departmental meetings with the management team, carry out daily service briefings, and assist in the organization of training sessions.
- Work with Restaurant/Bar Managers and Assistant Managers to keep high standards of hygiene, service, and presentation in the restaurant and bar, and amongst the staff.
- Responsible for duties of the Restaurant/Bar Managers/Assistant Managers in their absence.
We are looking for someone with:
- High reading, writing, and oral proficiency in the English language.
- Previous supervisory or management experience in Food & Beverage.
- College degree or equivalent preferred.
- Rewarding Work Culture
- Excellent Mentoring, Training, and Development Opportunities
- World-Class Medical, Dental, and Vision Insurance Program
- Complimentary Stays at Four Seasons Worldwide after 6 Months
- Holiday and Vacation pay (9 paid Holidays including Mardi Gras)
- Complimentary employee meals prepared by the Four Seasons Culinary Team
- Complimentary dry cleaning of employee uniforms
- Discounted parking
- 401k participation with a company matching program
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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