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Customer Service Representative

2 months ago

Sioux Falls, South Dakota, United States 1st Liberty Federal Credit Union Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at 1st Liberty Federal Credit Union. As a key member of our Call Center team, you will be responsible for providing exceptional service to our members, answering their financial questions, and helping them with their account needs.

Key Responsibilities
  • Member Support: Assist members with their account inquiries, provide account information, and help them with financial transactions.
  • Product Knowledge: Stay up-to-date on our credit union products and services, and match our members' needs with the right solutions.
  • Communication: Develop strong written and verbal communication skills to effectively interact with members, colleagues, and management.
  • Problem-Solving: Troubleshoot and resolve member issues in a timely and professional manner.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
Requirements
  • Education: High School Diploma or Equivalent.
  • Experience: 1 year of customer service or related work experience preferred.
  • Skills: Basic knowledge of standard office equipment and Microsoft Office, excellent listening and written/verbal communication skills, and proven organizational and multitasking skills.
What We Offer
  • Competitive Compensation: A competitive salary and benefits package, including health, dental, and life insurance.
  • Opportunities for Growth: Opportunities for professional growth and development within the credit union.
  • Work-Life Balance: A supportive work environment that promotes work-life balance.