Veterinary Operations Manager

4 days ago

Raleigh, North Carolina, United States PetIQ Full time
Job Title: Veterinary Operations Supervisor

Company Overview:

PetIQ is a leading provider of pet health and wellness products and veterinary services. We are committed to delivering convenient and affordable solutions to pet parents across the country.

Job Summary:

We are seeking a highly skilled Veterinary Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our veterinary clinics, ensuring seamless delivery of services to our customers.

Key Responsibilities:

  • Supervise and coordinate the activities of veterinary clinic assistants, ensuring efficient and effective delivery of services.
  • Develop and implement processes to improve clinic efficiency, productivity, and customer satisfaction.
  • Collaborate with the office leadership team to drive business growth, develop new initiatives, and improve operational performance.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Manage inventory, supplies, and equipment, ensuring accurate tracking and maintenance of records.
  • Develop and maintain effective relationships with pet parents, partners, and team members, promoting a culture of safety and excellence.
  • Stay up-to-date with industry developments, best practices, and regulatory requirements, applying knowledge to improve clinic operations and customer experience.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service and leadership experience preferred.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Excellent communication and interpersonal skills, with a focus on customer service and team collaboration.

Physical Requirements:

  • Ability to perform the essential job functions consistently, safely, and successfully, meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance, consistent with the ADA, FMLA, and other federal, state, and local standards.
  • Must be able to lift and carry up to 50 lbs.

Equal Opportunity Employer:

PetIQ is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, caste, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, physical or mental disability, age, marital status, or honorably discharged veteran or military status, or any other applicable characteristics protected by applicable federal, state, or local law.

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