Credit and Accounts Specialist
2 days ago
We are seeking a highly skilled and experienced Credit & Collections Specialist to join our team. As a key member of our finance department, you will be responsible for managing a portfolio of accounts, ensuring effective collection efforts to maximize cash flow and minimize Days Sales Outstanding (DSO).
Key Responsibilities:- Manage and collect on a portfolio of outstanding receivables, minimizing losses and adhering to company policies.
- Proactively contact customers to address past due balances and keep them informed.
- Maintain accurate documentation of all collection activities.
- Provide customer service related to collections, including refunds, account adjustments, and credit line increases.
- Resolve disputes, unapplied payments, and account holds using sound judgment.
- Escalate uncollectible accounts as per departmental policies and prepare write-off packages for third-party agencies.
- Build and maintain strong relationships with both internal and external customers.
- Analyze portfolio data and participate in projects aimed at process improvement.
- 2-3 years of collections experience required.
- Bachelor's degree preferred; relevant experience considered in lieu of degree.
- Proficiency in SAP and Microsoft Office, especially Word and Excel.
- Strong B2B collections experience and excellent customer service skills.
- Ability to prioritize in a fast-paced, high-volume environment.
- Strong sense of urgency and focus on customer satisfaction.
KARL STORZ is a globally independent, family-operated MedTech company that is committed to creating an inclusive space where employees are valued for their skills and unique experiences. We are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 3 weeks of vacation, 11 holidays, and paid sick time. We also offer up to 8 weeks of 100% paid company parental leave, a 401(k) retirement savings plan, and a tuition pre-imbursement program.
We are an equal employment opportunity employer and are committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please email us.
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