Customer Service Innovation Leader

3 weeks ago


Seattle, Washington, United States Amazon Full time
Responsibilities:

As an Applied Scientist on our team, you will be responsible for driving collaborative research and creative problem-solving to develop cutting-edge AI solutions for customer support. You will apply scientific concepts to real-world business problems, create experiments and prototype implementations of new learning algorithms and prediction techniques, and collaborate with engineering teams to design and implement software solutions.

The ideal candidate will have 3+ years of experience in building models for business applications, with a strong background in algorithms, data structures, and programming languages such as Java, C++, or Python. A PhD or Master's degree in Computer Science, Electrical Engineering, or related field is required. Experience in patents or publications at top-tier conferences or journals is also highly valued.

A competitive salary of $183,000 per year reflects the cost of labor across several US geographic markets, with additional benefits including medical, dental, and vision coverage, maternity and parental leave options, paid time off, and a 401(k) plan.



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