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Parts Operations Coordinator

2 months ago

Anchorage, Alaska, United States Construction Machinery Industrial, LLC Full time
Job Overview

Position Summary

The Parts Counter Clerk plays a crucial role in the efficient operation of our service department by identifying parts requirements for technicians and managing orders accordingly. This position also emphasizes exceptional customer service and timely processing of parts requests.

Employee Benefits:

  • 401(k) plan with company matching
  • Comprehensive dental coverage
  • Flexible spending accounts
  • Health insurance options
  • Paid time off for personal use
  • Vision insurance

Key Responsibilities

  1. Maintain a safe working environment at all times.
  2. Process quotes and orders for designated clients efficiently.
  3. Handle Quote Requests and Orders promptly.
  4. Prioritize and expedite emergency orders as they arrive.
  5. Manage phone inquiries with speed and professionalism.
  6. Keep the workspace tidy and well-organized.
  7. Ensure high levels of customer satisfaction.
  8. Collaborate with warehouse staff to ensure accurate billing of freight charges.
  9. Assist with returns and inventory orders as necessary.
  10. Support shipping and receiving operations.
  11. Participate in Parts Warranty and core returns processes.
  12. Manage the order priority board and shop parts orders.
  13. Focus on parts research and ordering for the service department.
  14. Engage in training sessions with vendors and participate in CMI educational programs.
  15. Contribute to the annual inventory process.
  16. Perform additional duties as assigned.

Core Competencies

1. Strong customer focus

2. Team-oriented mindset

3. Effective communication skills

4. Ability to manage multiple tasks simultaneously

Qualifications

1. High School Diploma or equivalent

2. 3-5 years of experience in automotive or construction and mining parts sales

3. Proven experience in parts lookup and sales is essential.

Physical Demands

This role is primarily sedentary; however, it may require occasional standing, bending, walking, and lifting items up to 50 lbs.

Job Type: Full-time

Work Schedule:

  • 8-hour shifts
  • Monday through Friday
  • On-call availability
  • Weekend shifts may be required

License/Certification:

  • Valid Driver's License (Required)

We are committed to fostering a diverse and inclusive workplace. Discrimination and harassment of any kind are strictly prohibited.