High-Tech Support Professional

3 weeks ago


San Francisco, California, United States Nebulon Dynamics Limited Full time
About Nebulon Dynamics Limited

We are a leading civil engineering company that delivers innovative solutions across infrastructure, construction, and technology.

Our commitment to excellence, sustainability, and customer satisfaction drives our partnership with clients to engineer a better tomorrow.

Role Summary

We seek a highly skilled and customer-focused Technical Support Representative to join our dynamic remote team.

In this pivotal role, you will provide exceptional technical assistance to our clients, ensuring smooth operation and satisfaction with our cutting-edge engineering solutions and software systems.

Key Responsibilities
  1. Technical Support: Respond to client inquiries via email, phone, or chat, providing timely and accurate technical support for software and engineering solutions.
  2. Troubleshooting: Diagnose and troubleshoot technical issues related to our systems, offering step-by-step guidance or escalating when necessary.
  3. Collaboration: Collaborate with engineering and IT teams to resolve complex issues and implement long-term solutions.
  4. Documentation: Maintain detailed records of client interactions, troubleshooting steps, and resolutions using our CRM and ticketing systems.
  5. Knowledge Base: Develop and update technical support documentation, FAQs, and user guides.
  6. System Monitoring: Monitor system performance and proactively identify potential issues to minimize disruptions.
  7. Client Onboarding: Provide training and onboarding support to clients to enhance their understanding of our solutions.
  8. Industry Trends: Stay updated on industry trends, software updates, and company products to deliver informed support.
Required Skills and Qualifications
  1. Proven Experience: Proven experience in a technical support or similar role, preferably in the engineering or technology sectors.
  2. Technical Aptitude: Strong technical aptitude and ability to quickly learn and adapt to complex systems.
  3. Problem-Solving: Excellent problem-solving skills with a focus on customer satisfaction.
  4. Communication: Exceptional communication skills, both written and verbal, with a professional demeanor.
  5. CRM Proficiency: Proficiency in using CRM tools, ticketing systems, and remote support software.
  6. Remote Work: Ability to work independently in a remote setting while collaborating effectively with cross-functional teams.
  7. Education: Bachelors degree in Information Technology, Engineering, or a related field is preferred.
Estimated Salary

$60,000 - $80,000 per year.

Benefits

We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.

Join us and be part of engineering a better tomorrow.



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