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Front Desk Leadership Manager

1 week ago

Las Vegas, Nevada, United States MGM Resorts International Full time

Job Summary

We are seeking an experienced Front Desk Leadership Manager to join our team at MGM Resorts International. The successful candidate will be responsible for leading the front desk operations team and ensuring high customer satisfaction and an exceptional guest experience.

Key Responsibilities

  • Provide strategic direction and leadership to the front desk team
  • Implement policies, operating procedures, training programs, manuals, directives, work schedules, rules, and regulations for all front desk operations staff
  • Employee engagement, utilizing coaching, training, rewards, and development to maintain and improve the guest experience within front desk operations
  • Participate in interviews, candidate selections, training, supervision, counseling, and coaching of front desk operations staff

Requirements

  • A bachelor's degree or equivalent experience in hospitality, management, or a related field
  • At least 1 year of prior relevant experience in the direction, supervision, and management of employees in a similar hotel environment
  • Experience with guest/customer escalations