Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Hendrick Automotive Group. As a key member of our sales department, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming environment, and supporting the administrative functions of the team.
Key Responsibilities:
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Manage the guest services desk, including answering phone calls, directing guests to the appropriate team members, and taking accurate messages.
- Maintain accurate records and reports, including guest traffic and sales metrics.
- Collaborate with the Guest Services Manager and other team members to ensure seamless communication and a positive guest experience.
- Participate in ongoing training and development to enhance skills and knowledge.
- Perform other duties as assigned to support the team and achieve business objectives.
Requirements:
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic computer skills and proficiency in Microsoft Office products.
- Previous customer service experience, preferably in a sales or automotive environment.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
Hendrick Automotive Group is committed to providing a positive and supportive work environment, with opportunities for growth and development. We offer competitive compensation and benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Why Join Our Team:
At Hendrick Automotive Group, we value our employees and strive to create a work environment that is inclusive, respectful, and supportive. We believe in the importance of teamwork, integrity, and customer satisfaction, and we are committed to making a positive impact in our communities.
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