Family Services Enforcement Coordinator

4 days ago


Lansing, Michigan, United States Ingham County, MI Full time
Job Summary

We are seeking a highly organized and detail-oriented Family Services Enforcement Coordinator to provide administrative support to the Family Services Enforcement Unit.

Key Responsibilities
  • Provide administrative support to the Family Services Enforcement Unit, including processing Parenting Time Complaints and parenting time enforcement actions.
  • Review, process, and make parenting time determinations regarding the denial of parenting time.
  • Provide general guidance and information to clients, lawyers, and outside agencies, clarifying department and court proceedings.
  • Meet with clients during walk-in hours to answer questions regarding custody and parenting time, providing guidance and applicable resources.
  • Perform secretarial support, including answering telephone calls, responding to written inquiries, documenting communication, faxing and copying materials, processing outgoing mail, and distributing incoming mail.
  • Schedule court dates for Parenting Time Show Cause Hearings and Joint Meetings, consulting with clients to arrange mediation meetings, parenting time referrals, and other applicable meetings.
  • Serve as liaison to the Supervised Parenting Time agencies, answering phone calls, responding to emails, reviewing, and documenting Supervised Parenting Time Notes.
  • Collect and compile statistical data from collaborative resources, developing and distributing departmental reports and forms.
  • Consult with Investigators and Court Services Officers regarding Parenting Time Bench Warrants.
  • Provide backup support to departmental staff as needed.
  • Train staff on workflow and departmental procedures.
  • Attend various training sessions as required by Ingham County/Circuit Court/FOC and the Office of Child Support.
  • Adhere to strict OCS/IRS rules of confidentiality.
Requirements
  • A minimum of an Associate's Degree with one year of experience in an office setting is required.
  • Preference in Human Services, Legal Studies, or related fields, along with experience in a legal setting, is preferred.
  • OR a minimum of a High School Diploma or equivalent with 3 years of experience in an office setting is required.
  • Experience in a legal setting is preferred.
Working Conditions

The work environment is a typical office setting, requiring safe work practices in regard to office equipment, avoiding trips/falls, and fire regulations.

Benefits

This position is benefited and is subject to the UAW GROUP CBA.

How to Apply

Please submit your application, including your resume and cover letter, to [insert contact information].

Requirements and Working Conditions

This position requires the ability to operate a PC/laptop and to enter and retrieve information from a computer.

Physical Requirements
  • Ability to sit, stand, walk, bend, and stretch in order to retrieve supplies and operate standard office equipment.
  • Ability to lift, hold, and carry objects weighing up to 25 pounds.
  • Ability to communicate and respond to co-worker and customer inquiries both in person and over the phone.
  • Ability to handle varying and often high levels of stress.
UAW Group CBA

This position is subject to the UAW GROUP CBA.

Benefits

Ingham County offers a wide range of benefits to support you in your career.

Current Group Contract

The current group contract can be viewed.

Do You Have the Required Education and Experience?
  • Yes
  • No
Please Indicate Your Education and Experience
  • a. I have a High School Diploma or equivalent education with 3 years of experience in an office setting.
  • b. I have an Associate's Degree or higher level degree with one year of experience in an office setting.
Please List 3 People Who Have Direct Knowledge of Your Skills, Experience, and Fitness for the Position

Please include their name, email address, and phone number.

Do You Have Experience in a Legal Setting?
  • Yes
  • No
Did You Submit Your Transcripts?
  • Yes
  • No
Did You Submit Your Cover Letter and Resume?
  • Yes
  • No


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