Treasury Management Technical Support Specialist
4 days ago
Zions Bancorporation is a leading financial services company operating in western markets with a strong presence in local communities.
We are committed to providing exceptional banking services and creating fulfilling opportunities for outstanding individuals within our organization.
Our customers consistently rate us as the best bank in our local markets, and we are recognized as one of the "Best Banks to Work For" by American Banker.
About the RoleWe are seeking a highly motivated and detail-oriented individual to join our Treasury Management Technical Services team as a TM Technical Services Specialist.
The successful candidate will be responsible for providing level 1 and 2 technical support and training for new clients or users on multiple Treasury Management products.
Key responsibilities include:
- Providing exceptional customer service to Treasury Management clients by assisting with complex technical issues related to the installation and use of software for specific bank products.
- Identifying, investigating, and proposing solutions to technical issues.
- Working toward a resolution to root causes to prevent recurring issues.
- Responsible for cross-affiliate support of complex client enrollments as assigned and for coordinating file testing and transmission setups.
- Staying abreast of technology upgrades and product enhancements.
- Adhering to Bank policies and procedures.
To be successful in this role, you will require:
- A High School diploma or equivalent and 1+ years of banking, treasury, and cash management products/services, IT hardware, software, computer applications, networks, or other directly related experience.
- A combination of education and experience may meet job requirements.
- Working knowledge of banking, treasury, and cash management products, application software, networks, PCs, LAN's, terminals, and telephones.
- Good customer service, problem-solving, analysis, and communication skills, both verbal and written.
- Ability to train clients on Treasury Management products and systems.
- Ability to identify and resolve technical issues.
- Must be detail-oriented.
- Good client relationship skills.
We offer a competitive salary range of $20-27/h, depending on experience, and a comprehensive benefits package, including benefits starting on day one, 12 bank holidays, profit sharing, and company-matched 401(k) contributions.
We are committed to being an employer of choice in our communities and offer a dynamic and supportive work environment.
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