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Guest Services Assistant Department Manager

2 months ago

New London, Wisconsin, United States Festival Foods Full time
About Festival Foods

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

Our Culture

At Festival Foods, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests, even in our extensive associate benefits and programs.

Job Summary

As a Guest Services Assistant Department Manager, you will provide assistance to the Guest Services Manager by working closely with all Guest Services associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met.

Key Responsibilities
  • Perform tasks as delegated by the Guest Services Manager and effectively lead guest services in the absence of the Guest Services Manager; as well as assists the Guest Services Manager with important tasks
  • Assists with check-ins, training checklists, interviewing, guest services department meetings, labor management and associate accountability
  • Reinforces Festival culture, customer service, and performance expectations to all Guest Services associates
  • Develops key associates to take the next step in the company
  • Utilizes available coaching and evaluation tools
  • Conducts bagger training
  • Directly oversees Guest Services activity to ensure a positive guest experience and team environment
  • Communicates department priorities to Guest Services team and delegates responsibilities
  • Manages communication through emails, one to one meetings, department meetings, etc.
  • Ensures Guest Services operating procedures are known and followed
  • Ensures Guest Services cleanliness, maintenance, and sanitation
  • Develops and implements weekly/daily work plan for Guest Services
  • Uses labor tools to write a schedule that will meet the needs of our guests while maximizing productivity to achieve the correct labor budget
  • Manages guest services staff levels throughout the day to coincide with actual item and guest counts
  • Weekly Accuracy- assists in the completion of, posting, follow up with Bookkeeping/Loss Prevention and associates including any disciplinary actions.
  • Responsible for the departments timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
  • Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Requirements
  • One to three years previous leadership experience preferred or equivalent combination of education and experience. High School education required
  • Ability to deal tactfully and effectively with customers and all personnel
  • Excellent communication and interpersonal skills including an effective negotiation style
  • Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities
  • Strong teamwork skills with the desire to train and educate others within the organization
  • Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
  • Thorough understanding of all safety requirements and company safety policies
Work Environment
  • The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Stand in one place for long periods of time, bend, stoop, and kneel regularly
  • Full range of upper body motion and perform repetitive tasks
  • May be exposed to extreme temperatures
  • Ability to work varied hours/days including nights, weekends and holidays as needed
Benefits
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
  • Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates free ownership in the company and an opportunity to share in Festival's growth and success. Associates are given shares based on their years of service and earnings.