Quality Assurance Manager

4 days ago

Fremont, Ohio, United States Sanilac County Community Mental Health Authority Full time
Job Title: Quality Assurance Manager

Sanilac County Community Mental Health Authority is seeking a highly skilled Quality Assurance Manager to join our team.

Job Summary:

The Quality Assurance Manager will be responsible for overseeing all training, quality improvement, and electronic medical record (EMR) tasks. This includes managing BH TEDS, performance indicators, surveys, PIPs, local and regional audits, training software, and trainings.

Key Responsibilities:
  • Manage and oversee all training, quality improvement, and EMR tasks.
  • Develop and produce reports for the Chief Information Officer, staff, Agency programs, the Region, and the State as requested.
  • Provide support for internal and external audits under the direction of the Chief Information Officer.
  • Provide training to all staff on CPI, CPR/First Aid, documentation, new OASIS modules, and job tasks for new staff in the department.
  • Assist the Chief Information Officer with CARF preparation and review.
  • Stay up-to-date on MDHHS and Medicaid Standards, Recipient Rights, HIPAA, and Confidentiality Rules.
  • Participate in agency, regional, and state committees and attend trainings as directed.
  • Delegate tasks and set expectations for subordinates.
  • Provide leadership and exhibit confidence in others, taking action and reacting well under pressure.
  • Manage people by providing direction to subordinates and providing regular feedback.
  • Act as backup and assist in the preparation of State and Regional reports, Audits, Grant Submissions, PIHP/State Contract Reviews, and other tasks in the absence of the Chief Information Officer.
Qualifications:
  • Master's degree required.
  • A combination of fifteen (15) years experience in data quality and auditing experience required.
  • Three (3) years' experience working in the Public Mental Health field in an administrative role.
  • Minimum of ten (10) years supervisory experience.
  • A minimum of five (5) years experience as an administrator/project manager for a PCE EMR product.
  • Ability to perform several tasks/projects concurrently and have excellent interpersonal skills.
Competencies:
  • Initiative/Organization/Reasoning:
    • Takes initiative and steps in to take on difficult challenges.
    • Willing to identify problems and work to resolve them in the early stages.
    • Plans and organizes work activities and uses time efficiently.
    • Properly organizes and carries out job tasks in a timely manner.
    • Sets expectations and monitors delegated activities.
    • Know and understand job expectations and is willing to expand job knowledge and skills to be more effective to the Agency and the individuals served.
    • Is enthusiastic about the Agency's Mission and is a positive influence for co-workers and individuals served.
    • Demonstrates an understanding of and adherence to Agency policies and procedures and is willing to provide suggestions to make policies and procedures more efficient.
    • Is willing to think outside of the box while able to make sound decisions and take actions based on sound reasoning and weighing possible outcomes.
  • Ethics/Teamwork:
    • Consistently treats all people with dignity and respect.
    • Demonstrates expected ethics and principles.
    • Accepts responsibility for actions and follows through on commitments.
    • Demonstrates ability and willingness to work cooperatively and effectively as part of a team.
    • Willingly acknowledges team members and co-workers' value to your work.
  • Emotional Intelligence:
    • Verbal and written communication is constructive, effective, respectful, and clear.
    • Exhibits confidence in others, takes action and reacts well under pressure.
    • Willing to take the time to learn about co-workers' personalities so that working together is more effective.
    • Willingness to ask questions, listen to others' ideas, and understand how the impact of your work impacts your co-workers/team.
    • Provides direction to subordinates and provides regular feedback/responsible for subordinate activities.
    • Willing/Ability to be cost conscious. Works within budget/develops and implements cost saving methods.
    • Staff are expected to learn and understand job functions and carryout tasks in a proficient manner.
Supervisory Responsibilities:

Manage subordinate staff, responsible for overall direction, coordination, and evaluation. Carry out supervisory responsibilities in accordance with organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Language Skills:
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to write speeches and articles for publication that conform to prescribed style and format.
  • Ability to effectively present information to top management, public groups, and/or boards of directors.
Mathematical Skills:
  • Intermediate Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Has the ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Has the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Certificates, Licenses, Registrations:
  • Valid Driver's license.
Computer Skills:
  • Proficient with all Microsoft Office based programs including Excel and Pivot Table skills.
  • Proficient with EMRs.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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