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Customer Service Representative

2 months ago

Little Rock, Arkansas, United States Baptist Health Full time
Job Summary

The Unit Customer Service Specialist / Secretary plays a vital role in ensuring the smooth functioning of their assigned nursing unit at Baptist Health. This position requires a highly organized and detail-oriented individual who can provide exceptional customer service to patients, visitors, and staff.

Key Responsibilities
  • Provide a warm welcome to new and existing patients, ensuring a positive hospital experience.
  • Schedule patient appointments and coordinate with healthcare teams to ensure timely and efficient care.
  • Respond promptly and courteously to call lights, ensuring all team members are aware of patient needs.
  • Organize and maintain accurate patient charts, reviewing test results and lab reports to ensure completeness and timeliness.
  • Ensure all staff members have necessary equipment and supplies, and that all areas are stocked and maintained.
  • Complete EPIC workflows for admission and discharge, ensuring seamless transitions for patients.
  • Maintain a clean and organized workspace, adhering to Baptist Health's high standards of cleanliness and safety.
  • Verify the accuracy of rovers and complete the Right of Choice form for Med to Bed.
  • Work collaboratively with the healthcare team to provide direct patient care and support.
Requirements
  • High school diploma or equivalent required.
  • Data entry experience and knowledge of computer programs preferred.
  • Fluent English language skills and ability to communicate effectively with patients and staff.
  • Ability to work flexible hours and adapt to changing priorities.
  • Self-motivated and able to exercise sound judgment in response to patient inquiries.
  • Ability to multitask and prioritize tasks efficiently.
  • Experience working in data entry software and maintaining detailed information regarding available stock and supplies.
Working Hours

This role will be authorized 72.00 hours bi-weekly.