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Administrative Support Specialist II

2 months ago

San Antonio, Texas, United States Texas Department of Aging & Disability Services Full time
Job Overview:

Are you a dedicated and empathetic professional seeking a fulfilling career in supporting the most vulnerable populations in Texas?

The Texas Department of Aging & Disability Services is on the lookout for motivated individuals to join our dynamic team within the Access and Eligibility Services division. This division is committed to providing a seamless and efficient approach to connect individuals with essential services and support.

Our mission is to:
promote community integration, reduce the need for institutional care, and enhance personal and economic self-sufficiency.

We uphold core values of respect, accountability, teamwork, and integrity, striving to deliver exceptional service to our clients and stakeholders.

Our ideal candidates are organized, capable of managing multiple tasks, quick learners of policy regulations, and thrive in a fast-paced, evolving environment. Strong communication skills, a positive attitude, a robust work ethic, and a genuine desire to assist others are essential.

If you embody these qualities, we invite you to consider joining our team.

**Position Summary:** The ES Clerk II plays a crucial role in providing various clerical support services within a service delivery office. Responsibilities include assisting Eligibility Operations staff, processing incoming applications and supporting documents, and ensuring compliance with required signatures and documentation.

Key duties include:

  • Logging applications and assigning them for processing.
  • Returning incomplete applications to clients and aiding in their completion as needed.
  • Copying and returning original documents upon client request.
  • Responding to client inquiries and requests for assistance.
This role requires detail-oriented individuals capable of applying complex policies and procedures.

Essential Responsibilities:

Regular attendance in accordance with agency leave policies and performing additional duties as assigned.

Preparing and proofreading various documents (e.g., letters, memos, travel vouchers) using office equipment.

Communicating effectively with internal and external parties to provide and verify information, address inquiries, and resolve issues.

Managing incoming and outgoing mail, including sorting and distributing documents.

Maintaining accurate records and files, including administrative and personnel documents.

Batching forms for data entry and assembling materials into packets.

Must be available for occasional overtime as required, including weekends when necessary.

Ability to work under pressure in a highly demanding environment while meeting strict deadlines.


Required Skills and Abilities:

  • Proficient in internet usage and computer applications.
  • Strong listening skills to effectively gather and evaluate client information.
  • Ability to complete tasks within specified timeframes.
  • Capability to read, understand, and apply various guidelines and policies.
  • Effective verbal and written communication skills.
  • Ability to build rapport with clients and maintain positive working relationships.