Customer Service Representative

1 day ago


Madison, Illinois, United States Luxfer Graphic Arts Full time
Estimated Salary: $45,000 - $60,000 per year based on location and experience.

About Us:
Luxfer Graphic Arts is a global leader in magnesium plate and sheet technology, serving the Graphic Arts market and end users. We provide lightweight engineering solutions using magnesium sheet and plate.

Job Description:
We are seeking a highly motivated Customer Service Specialist to join our sales team as a valued member. As a key part of our operations, you will work closely with the dispatch and operations teams to manage customer orders, providing exceptional service and delivery. You will also support our field-based Sales Managers as directed.

Main Responsibilities:
The main activities of this position include:
  • Entering customer orders into the system according to customer requirements
  • Collaborating with operations and dispatch to provide availability and dispatch information to customers
  • Daily interaction with UK team members
  • Assisting in the preparation of weekly and monthly sales performance reports
  • Supporting the preparation of customer price lists and surcharges
  • Logging customer complaints into the system and ensuring follow-up within agreed timescales
  • Issuing customer credits following approval
  • Maintaining SOX compliance by adhering to all documentation and processes
  • Providing data analysis and support to field sales managers as needed
  • Attending exhibitions and implementing sales team procedures

Experience and Skills:
To succeed in this role, you will need related experience in a customer service environment and proficiency in MS Office, Word, Excel, Outlook, and PowerPoint. We value teamwork, effective communication, and adaptability.

Benefits:
Luxfer Graphic Arts offers an attractive compensation package including medical, vision, and dental insurance starting from the 1st day of employment. Our 401k plan includes a company match of up to 6%. Enjoy 10 paid holidays, vacation time, and personal days. You will be part of Luxfer Group, a NYSE-listed company (LXFR) with stock purchasing options. Plus, much more.

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