IT Infrastructure Manager

4 days ago

East Grand Forks, Minnesota, United States Acme Tools Full time
About Acme Tools

Acme Tools is a family-owned operation with a rich history dating back to 1948. We pride ourselves on being a premier retailer of tools and equipment, both in-store and online. Our innovative eCommerce department offers a start-up-like atmosphere, allowing you to create and execute strategies with freedom and approach projects in creative ways.

Job Summary

We are seeking an IT Infrastructure Manager to join our team. As a key member of our IT department, you will be responsible for analyzing IT end user system requirements and providing recommendations for IT system improvements. You will also coordinate daily with system and network administration to ensure team members have the ability and tools to deliver on the mission of IT to support all end users with a positive experience focused on correct and timely solutions.

Key Responsibilities
  • Analyze IT end user system requirements and provide recommendations for IT system improvements
  • Coordinate daily with system and network administration to ensure team members have the ability and tools to deliver on the mission of IT to support all end users with a positive experience focused on correct and timely solutions
  • Utilize IT service management platform to properly communicate and document work completed while building an internal knowledge base and repository of data
  • Coordinate with network and system administration team members to ensure successful design, install, maintenance and operation of IT infrastructure systems
  • Work with IT team members to deliver on set SLAs with responsibility to ensure IT Infrastructure SLAs are met
  • Communicate expected project scope and deadlines with internal IT team along with IT customers in order to ensure successful project completion
  • Operate and support security infrastructure related to hardware, software and web presence
  • Assist network and system administration team members with the prioritization and completion of required day-to-day support operations
  • Provide reporting and metrics related to IT infrastructure production and delivery
  • Document any trend data regarding IT issues and requests in an effort to identify possible larger scale problems
Requirements
  • Bachelor's degree in information technology, Computer Science, or a related field
  • Previous experience in a supervisory or team lead role is often preferred
  • Excellent analytical and problem-solving skills
  • System/Network Administration Experience
What We Offer
  • Competitive pay and annual performance-based increase opportunities
  • Generous PTO and paid holidays
  • Medical, dental, and vision insurance plans
  • 401(k) program and company matching
  • Life insurance

We are an equal opportunity employer and offer a small town friendliness with big city amenities. Find out why living in Grand Forks is way cooler than you think at www.grandforksiscooler.com.

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