Quality Assurance Specialist
18 hours ago
Special Service for Groups, Inc. - HOPICS is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the ongoing quality assurance efforts for paper client files and the Homeless Management Information System (HMIS) within HOPICS.
Key Responsibilities:- Develop and implement audit systems and procedures in accordance with contract terms and scopes of work.
- Prepare reports and data analysis on necessary improvements in programs.
- Coordinate with program managers and supervisors to develop corrective action plans.
- Collaborate with Data Specialists to address data issues and corrective action steps.
- Work with the Quality Assurance Manager to develop a systematic process to monitor client files and HMIS data quality and integrity.
- Prepare and submit timely reports to the Associate Director for Contracts, Compliance, and Performance.
- Ensure files are maintained up-to-date and contain accurate documentation for service coordination/case management, housing placement, rental assistance, and any other service provided.
- Prepare monthly reports on contract compliance benchmarks, program fidelity, and data standards.
- Some evenings and other non-traditional hours may be required.
- Work collaboratively with programs to address file errors and corrective action plans.
- Analyze collection of program data related to productivity, contract performance, outcomes, demographics, and integration efforts.
- Work collaboratively with outside agencies and partners.
- Prepare project reports in accordance with funding requirements.
- Assist in training and provide support to necessary staff, providers, and other project partners participating in the project.
- Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2, and other funding requirements for audit purposes.
- Maintain appropriate boundaries and adhere to SSG's Code of Ethics and HOPICS' Core Values.
- Represent the Agency in a professional manner at meetings and community events.
- High school diploma and/or 1 year of experience working in an administrative field.
- If in recovery, a minimum of three (3) years of being drug and alcohol free is required.
- Working knowledge of Microsoft Word, Excel, and other database programs.
- Knowledge of resource development, case management, and documentation.
- Bilingual, read, write, and speak Spanish.
- Ability to communicate effectively, both written and orally.
- Verification of Employment Eligibility and Background Clearance.
- TB test required (not more than 3 months prior to or 7 days after Date of Hire, and renewed annually thereafter).
- CPR and First Aid Certification required within 30 days of employment with the company and valid Driver's License and auto insurance required.
- Reliable transportation is required.
- This position is responsible to work in client-friendly environments and is required to visit other shelters and homeless access centers as part of their duties.
- Local automobile travel is required.
- There is some responsibility to work in noisy environments where children and adults are present.
- The Quality Assurance Specialist typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs.), listening, and speaking.
- This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules, be able to process information, think, and conceptualize.
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Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full timeJob Title: Quality Assurance SpecialistSpecial Service for Groups, Inc. - HOPICS is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the ongoing quality assurance efforts for paper client files and the Homeless Management Information System (HMIS) within...
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