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Automotive Customer Service Specialist
2 months ago
Overview:
We are seeking a committed Automotive Service Advisor to become a part of our team at Infiniti of Akron. In this position, you will play a crucial role in providing outstanding customer support and knowledgeable guidance to assist clients with their vehicle repair and maintenance requirements. If you have a strong interest in the automotive industry and a desire to assist others, this role is an excellent fit for you.
Key Responsibilities:
- Greet customers warmly and carefully listen to their vehicle-related concerns.
- Perform comprehensive vehicle assessments to accurately determine repair and maintenance needs.
- Offer clear and detailed explanations of required services and their associated costs.
- Assist customers in scheduling appointments and prioritizing necessary repairs.
- Work collaboratively with technicians to ensure timely service completion.
- Keep meticulous records of customer interactions and transactions.
- Address any customer issues swiftly to maintain high satisfaction levels.
Qualifications:
- Prior experience in automotive service or a related field.
- Exceptional communication and customer service abilities.
- Thorough understanding of automotive systems and repair processes.
- Capability to accurately diagnose mechanical problems and propose suitable solutions.
- Familiarity with computerized systems for estimates and billing.
- Detail-oriented, organized, and able to manage multiple tasks efficiently.
- A valid driver's license is mandatory.
Benefits:
- Competitive salary package.
- Comprehensive health, dental, and vision coverage.
- 401(k) retirement savings plan.
- Generous paid time off and holiday benefits.
- Opportunities for career advancement within the organization.
About Us:
Infiniti of Akron is a respected automotive dealership located in Akron, Ohio. Known for our exceptional service and high-quality vehicles, we are committed to delivering an outstanding experience for both our customers and our team members. Our core values include teamwork, integrity, and a continuous pursuit of excellence in all aspects of our business operations.
