Executive Director of Fitness Operations

4 days ago


Hackettstown, New Jersey, United States Crunch Fitness Full time
Job Title: General Manager

Job Summary:

The General Manager will be responsible for ensuring the highest quality of service and facilities for our members. This includes motivating, leading, and supervising employees to achieve financial targets and company-wide policies and initiatives.

Key Responsibilities:

  • Administration/Organization: Demonstrate a working knowledge of standard operating procedures and policies, communicate and implement club policies and procedures to employees, and encourage staff to work as a team.
  • Sales/Revenue Management: Lead, motivate, and manage the team to achieve desired sales and revenue goals, implement and support company programs and promotions, and ensure proper tracking of leads and promotions.
  • Personal Training/Revenue Management: Demonstrate ability to lead, motivate, and manage the personal training department, achieve desired revenue and production goals, and implement and support company programs and promotions.
  • Operations: Coordinate and work within club support functions, support personnel-related problems, resolve member complaints, and promote a professional and welcoming atmosphere.
  • Financial: Exhibit an understanding of budgets and income statements, establish controls of expenses and purchasing of club supplies, and display an ability to keep expenses at or below budget.
  • Leadership/Motivation: Serve as a role model for employees, communicate effectively, provide an inspirational environment, and oversee, support, direct, and develop department heads.

Requirements:

  • 4-year college degree preferred
  • 4 years of management experience required
  • Fitness management experience preferred
  • Current Cardiopulmonary Resuscitation (CPR) required

Accountabilities:

  • Implement and support company programs and promotions to generate new sales leads for optimum new membership growth
  • Oversee expense goals by managing payroll and general and administrative expenses
  • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations

Measurement Standards:

  • Successful management of all financial budgetary goals
  • Ensure standards of clubs cleanliness and customer service excellence
  • Demonstrate professionalism by leading by example
  • Membership retention
  • Timely completion of assigned tasks and projects


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