Senior Manager, Owner
6 days ago
We're seeking a Senior Manager to lead our Owner and Guest Support team at Evolve. As a key member of our team, you'll be responsible for developing and executing strategies to achieve service metric targets and quality goals.
Key Responsibilities:
- Manage a team of Owner and Guest Support Managers to deliver exceptional customer experiences
- Develop and implement strategies to improve team performance and achieve business objectives
- Collaborate with cross-functional teams to drive process improvements and enhance the owner and guest experience
- Regularly review customer interactions to identify areas for improvement and implement changes to enhance the overall experience
- Work closely with teammates and customers to understand their needs and preferences
Requirements:
- 8+ years of experience in customer service, preferably in a contact center environment
- 3+ years of experience managing teams in an inbound, multi-channel environment
- A forward-thinking, servant leader who believes in empowering others to achieve their best
- Bachelor's degree or relevant experience preferred
- Results-driven mentality and proven expertise in strategies that support teams in meeting department and company metrics and goals
- Experience with Salesforce CRM preferred
What We Offer:
- Competitive salary range: $108,000 to $125,000, depending on relevant experience
- Variable annual bonus based on company and individual performance
- Comprehensive benefits package, including health, dental, and vision insurance
- Generous PTO, RTO, and holiday time off
- Annual Evolve travel credit after 1 year
- Discounts to stay at Evolve properties
About Evolve:
We're a rapidly-growing company in the vacation rental industry, committed to delivering exceptional customer experiences. Our values anchor our daily decisions and interactions with our customers, communities, and each other. We're an equal opportunity employer and welcome candidates from diverse backgrounds.
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