Experience Researcher

2 days ago


Los Angeles, California, United States StubHub Full time
Company Overview
StubHub is a leading global marketplace for buying and selling tickets to live events, with operations in 195 countries. The company offers a unique platform for fans to discover, buy, and sell tickets to their favorite events.

About the Role
We are seeking an experienced User Experience Researcher to join our Consumer Experience team. As a key member of our team, you will be responsible for conducting research that informs strategic product decisions and drives business progress. Your expertise will help us better understand our users' needs and preferences, ultimately enhancing their experience on our platform.

Key Responsibilities
* Conduct research studies to identify user needs and pain points* Develop and implement research plans to inform product development* Collaborate with cross-functional teams to integrate research insights into product decision-making* Analyze data to measure product impact on user behavior and sentiment* Establish research best practices and processes within the organization

Requirements
* 8+ years of experience in user research, preferably in a lead role* Bachelor's degree in Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, or related field* Strong understanding of research design and methods, including usability studies and surveys* Excellent communication skills to effectively present research findings to stakeholders* Experience in defining and measuring quality is a plus* Ability to work in a fast-paced environment and adapt to changes and challenges

Benefits
* Competitive base salary: $145,000-$185,000 per year* Opportunity to grow and develop your skills in a dynamic and innovative environment* Comprehensive benefits package, including health insurance, 401(k), and paid time off* Flexible work arrangements, including remote work options* Access to cutting-edge technology and tools to support your research efforts* Opportunities for professional growth and development within the company

About StubHub
StubHub is an equal opportunity employer committed to diversity and inclusion. We believe in creating a workplace where everyone can thrive and contribute to our mission to redefine the live event experience.

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