Help Desk Specialist

2 weeks ago


Las Cruces, New Mexico, United States MCI Military Recruitment Full time
Job Overview:

We are seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for troubleshooting technical issues, resolving customer problems, and providing exceptional support.

About the Team:

Our team is dedicated to delivering exceptional experiences and driving optimal performance. We are a dynamic and collaborative environment, committed to continuous learning and improvement.

Responsibilities:
  • Troubleshoot technical issues and resolve customer problems
  • Provide exceptional support and guidance to customers via phone, email, and chat
  • Collaborate with internal teams to achieve business objectives
  • Participate in training and development programs to enhance skills and knowledge
Requirements:
  • High school diploma or equivalent required; degree preferred
  • 1-2 years of technical support experience, preferably in a call center or help desk environment
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
Estimated Salary:

The estimated salary range for this position is $55,000 - $70,000 per year, depending on experience and qualifications. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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