Senior Technical Assurance Specialist

3 weeks ago


Cleveland, Ohio, United States Sherwin-Williams Full time
Job Description

The Senior Technical Analyst role is responsible for providing technical support for software-as-a-service (SaaS) and enterprise-wide applications necessary for data collection, retrieval, accessibility, and usage for internal department planning and activities.

Key Responsibilities
  • Provide technical support for software-as-a-service (SaaS) and enterprise-wide applications
  • Work closely with technical teams to ensure software systems are running efficiently with minimal downtime
  • Configure, set up, and update applications to ensure data accuracy and accessibility
  • Develop custom queries and build reports using query and reporting tools to facilitate business management decisions
  • Provide recommendations to management concerning changes in applications development, maintenance, and system standards to optimize performance and mitigate potential risk
  • Train users on applications and set up user access
  • Liaise with cross-functional teams and client stakeholders to provide sufficient support for enterprise-wide applications
Requirements
  • Bachelor's degree in Computer Science or Information Technology, or at least 7 years of experience in enterprise-wide software support
  • Experience with software-as-a-service (SaaS) and enterprise-wide systems
  • Knowledge of data management best practices and quality control processes
  • Excellent analytical and problem-solving skills
  • Excellent communication and interpersonal skills
About Us

Sherwin-Williams is a company that values diversity and inclusion. We believe in careers that grow with you and provide opportunities for professional development. We are committed to creating a workplace that is inclusive and respectful of all employees.



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