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Customer Service Representative

2 months ago

Austin, Texas, United States Zenith ATX, Inc Full time
Job Description

At Zenith ATX, Inc, we are seeking a highly skilled and dedicated Customer Service & Marketing Assistant to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, fostering positive relationships, and promoting our brand.

Key Responsibilities:

  • Customer Engagement: Interact with customers to understand their needs, resolve issues, and provide accurate information about our products or services.
  • Product Knowledge: Maintain a deep understanding of our offerings to provide expert advice and support to customers.
  • Adherence to Policies: Adhere to company policies, procedures, and ethical standards to ensure consistency and quality in customer interactions.
  • Training and Development: Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement.
  • Record Keeping: Maintain detailed records of customer interactions using our key performance indicators.

Requirements:

  • Education: High school diploma or equivalent.
  • Experience: Previous customer service or related experience preferred, but not required.
  • Interpersonal Skills: Proven ability to interact with diverse customer demographics, backgrounds, and personas.
  • Communication Skills: Clear and effective communication to convey messages and ensure customer satisfaction.
  • Adaptability: Ability to adapt to changing customer needs and departmental requirements.
  • Time Management: Effective time management and organizational skills to handle multiple customer inquiries efficiently.
  • Reliability: A track record of punctuality and reliability in meeting work schedules.
  • Performance Metrics: Ability to meet or exceed company performance metrics.