Customer Service Representative

3 days ago


Greenville, Michigan, United States Marvel Refrigeration Full time
Job Summary
Description:

Customer Service Technician - Temp to Hire

Key Responsibilities

Monday-Friday 8 am-5 pm

FLSA CLASS: Hourly Non-Exempt

REPORTS TO: Technical Service Director

Job Function: Provide continuous telephone and e-mail support of technical and warranty service-related issues for our customers.

Key Performance Indicators:

  • Meet production goals through good attendance, positive attitudes, and hard work.
  • Lead a team in a fast-paced environment and meet production goals.
  • Provide diagnostic resolution to service issues in the field.
  • Capture service call information and perform associated tasks.
  • Communicate company warranty and repair policies.
  • Respond to requests pertaining to both service and public website.
  • Provide service support for manufacturing, purchasing, and engineering.
  • Daily communication with Technical Support Leader.
  • Responsible for navigating through the company data & service base system accessing technical information.
  • Order Entry.
  • Provide help to locate service agents and distributors on-line.

Requirements:

  • Degree in HVAC with emphasis in Refrigeration preferred.
  • Experience in field service an asset, with experience with gas, electric or wood burning appliances.
  • Experience with working with a database management system and customer service.
  • Proficient diagnostic and problem-solving abilities.
  • Phone etiquette skills and experience with answer inquiries by email.
  • Ability to communicate detail verbally and/or in written form.
  • Strive for continuous improvement in customer service and company goals.
  • Technical skills to support problem resolution with Service Company.
  • MS Office Suite (Word, Excel), Outlook.
  • Ability to work shifts and hours mandated by management and to pass a drug screen.

Compensation: 19-23 Hourly Wage



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