Customer Service Representative
3 days ago
Description:
Customer Service Technician - Temp to Hire
Key Responsibilities
Monday-Friday 8 am-5 pm
FLSA CLASS: Hourly Non-Exempt
REPORTS TO: Technical Service Director
Job Function: Provide continuous telephone and e-mail support of technical and warranty service-related issues for our customers.
Key Performance Indicators:
- Meet production goals through good attendance, positive attitudes, and hard work.
- Lead a team in a fast-paced environment and meet production goals.
- Provide diagnostic resolution to service issues in the field.
- Capture service call information and perform associated tasks.
- Communicate company warranty and repair policies.
- Respond to requests pertaining to both service and public website.
- Provide service support for manufacturing, purchasing, and engineering.
- Daily communication with Technical Support Leader.
- Responsible for navigating through the company data & service base system accessing technical information.
- Order Entry.
- Provide help to locate service agents and distributors on-line.
Requirements:
- Degree in HVAC with emphasis in Refrigeration preferred.
- Experience in field service an asset, with experience with gas, electric or wood burning appliances.
- Experience with working with a database management system and customer service.
- Proficient diagnostic and problem-solving abilities.
- Phone etiquette skills and experience with answer inquiries by email.
- Ability to communicate detail verbally and/or in written form.
- Strive for continuous improvement in customer service and company goals.
- Technical skills to support problem resolution with Service Company.
- MS Office Suite (Word, Excel), Outlook.
- Ability to work shifts and hours mandated by management and to pass a drug screen.
Compensation: 19-23 Hourly Wage
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