Customer Service Director

2 weeks ago


Greenville, Michigan, United States Marvel Refrigeration Full time
Job Title: Customer Service Manager

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Marvel Refrigeration. As a key leader, you will be responsible for developing and implementing service strategies, ensuring compliance with service standards, and fostering a culture of customer satisfaction and excellence.

Key Responsibilities:
  • Lead and inspire a team dedicated to providing exceptional customer experiences
  • Oversee customer interactions and ensure service standards are consistently met
  • Implement strategies to improve service quality and efficiency
  • Work closely with engineering and product development to ensure clear communication and approvals on product designs and changes
  • Manage all product damage claims with Middleby legal
Requirements:
  • Significant experience in call center management and associated key performance drivers
  • Bachelor Degree in Business Administration or related field
  • Excellent leadership skills with the ability to get work done through others
  • Experience of managing a technical services department including 3rd party warranty provision
  • Ability to use customer and consumer information and feedback to support the continuous improvement in warranty and on-time delivery
What We Offer:
  • A competitive benefits package including 401(k) matching
  • Company provided life insurance, short and long-term disability insurance
  • Paid time off at start
  • Paid holidays
  • Tuition reimbursement
  • Employee referral program
Working Conditions:
  • Office based and production based
  • 8-hour shifts
  • Monday- Friday

This is a full-time position with occasional travel required to facilitate trainings. If you're a results-driven and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.



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