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AV Manager

2 months ago

Charlotte, North Carolina, United States Compass Group USA Full time

Job Summary:

The Compass Group USA is seeking a highly skilled and experienced AV Manager to join our team. As an AV Manager, you will be responsible for overseeing and assisting the AV team in building, supporting, and optimizing the company's on-premises AV platforms.

The successful candidate will work closely with the Network Operations and User Services teams within the Enterprise Architecture and Shared Services Technology (EASST) division to support the goals of Compass Technology and Compass Group.

The AV Manager will be responsible for managing and assisting the AV team to complete the setup, testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment.

The ideal candidate will have a thorough working knowledge of AV and videoconferencing related technology, including Crestron, Polycom, Cisco, Teams, and Logitech.

Key Responsibilities:

  • Manage and assist the AV team to complete the setup, testing, maintenance, asset management, operation, and tear down of AV and VTC equipment.
  • Coordinate and manage 3rd party AV installation companies to complete AV designs, quotes, and implementations.
  • Manage the AV team to provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
  • Provide a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
  • Enforce the process used to create trouble tickets, customer issue resolution logs, and asset management.
  • Manage and assist the AV team to execute all aspects of videoconference support, including call setup, end-user training, troubleshooting, and follow-through on escalation of issues.
  • Provide consultation and education to all levels of end-users on presentation technologies.
  • Schedule and enforce regular preventive maintenance checks, including addressing issues such as cable management, safety standards non-compliance, etc.
  • Escalate housekeeping and technical issues outside of AV and conferencing technology and applications to the appropriate department.

Requirements:

  • Thorough working knowledge of AV and videoconferencing related technology, including Crestron, Polycom, Cisco, Teams, and Logitech.
  • 3-5 years of audiovisual technology operations experience.
  • 3-5 years of customer service experience.
  • Basic technical understanding of related communications technologies, including IT, data networking, telecommunications, communications cabling, etc.
  • Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems, such as HVAC, electrical, lighting, building controls, security, etc.
  • InfoComm CTS (or comparable) certification.
  • Excellent verbal and written communication skills.
  • Excellent critical thinking and problem-solving skills.
  • Positive attitude and solutions-oriented thinking.
  • Ability and willingness to collaborate in and lead technical and non-technical discussions within a multi-team setting.
  • Ability to determine and convey timeline, resource, and technical needs to both technical and non-technical audiences.
  • Ability to understand and work within intra-team, inter-team, and corporate-level boundaries.
  • Ability and willingness to mentor intra-team and inter-team engineers of varying technical skill sets.
  • Ability and willingness to coordinate multi-team efforts, including external vendors and clients.
  • Ability to communicate technical concepts to both technical and non-technical audiences.
  • Ability to work in a fast-paced environment and adapt to change in direction and priority.