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Operations Area Supervisor

2 months ago


Trenton, New Jersey, United States Amazon Full time
Operations Area Supervisor (Military Veterans Encouraged to Apply)

Job ID:
| Services LLC

ABOUT AMAZON
Our global operations network ensures the timely delivery of millions of packages to Amazon customers daily. We are seeking dedicated, customer-oriented individuals to join our team as an Operations Area Supervisor.

In this position, you will oversee a team of hourly staff, focusing on engaging your team throughout their shifts to uphold the highest standards of safety, quality, attendance, and performance.

Your role will be crucial in meeting customer expectations, ensuring that orders are delivered punctually and accurately.


Our operational workflow consists of three primary stages: First mile - where products are stored and prepared for orders; Middle mile - where orders are transported to your area; and Last mile - where products reach the customer's doorstep.

It is important to note that while workflows may vary slightly, our commitment to customer satisfaction remains unwavering.


Global Specialty Fulfillment (GSF) is an innovative division within Amazon, dedicated to providing exceptional customer experiences with rapid delivery times. We combine operational excellence with support teams focused on enhancing the last mile customer journey. Join us in shaping the future of delivery.

Key Responsibilities and Job Elements:

  • Mentor, support, and inspire your team
  • Oversee safety, quality, productivity, and fulfillment of customer delivery commitments
  • Collaborate with various support teams, including Safety, Operations Integration, Loss Prevention, and Human Resources, to create strategies that achieve business goals
  • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
  • Operate in an environment with varying noise levels and temperatures (delivery stations may include outdoor loading areas, and grocery locations may involve refrigerated settings)
  • Maintain a flexible schedule (including weekends and/or overnight shifts)
Amazon is dedicated to fostering a diverse and inclusive workplace.

We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

For individuals with disabilities who would like to request accommodations, please reach out to our support team.

BASIC QUALIFICATIONS
  • 2+ years of experience in employee and performance management
  • Bachelor's degree or equivalent experience, or 2+ years of Amazon (blue badge/FTE) experience
  • Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
  • 1+ years of experience with performance metrics, process improvement, or lean techniques
Amazon is committed to a diverse and inclusive workplace.

We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

For individuals with disabilities who would like to request accommodations, please reach out to our support team.