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Community Ambassador

2 months ago

Melbourne, Florida, United States Sonata East at Viera Full time
Job Summary:

The Concierge serves as an ambassador for the community, executing receptionist and other responsibilities to assist in the administration of the community.

Key Responsibilities:
  • Provides a positive first impression to all who enter the community
  • Answers and screens incoming telephone calls in a courteous and professional manner
  • Greets all visitors in a friendly, courteous, and professional manner
  • Notifies residents of visitors and instructs visitors according to resident instructions
  • Receives and processes incoming mail and accepts outgoing mail/packages
  • Types, copies, orders, and maintains inventory of office supplies and performs other clerical duties as assigned
  • Maintains and updates emergency phone number log and keeps log at front desk
  • Assists managers with various clerical responsibilities and pages staff as necessary
  • Takes RSVPs for special functions and oversees sign-up for scheduled transportation
  • Hands out maintenance requests forms and passes them onto Environmental Services Director
  • Performs other duties as necessary, including light housekeeping duties
Requirements:
  • High School Diploma required
  • Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities
  • Requires considerable initiative and judgment
  • Must have word-processing and clerical skills
  • Must be able to work flexible hours and participate in holiday activities
Working Conditions:
  • Physically able to bend and reach
  • Physically able to sit for extended periods of time
  • May be required to work weekends and holidays as assigned
  • May be required to work on shifts other than the one for which hired
  • May be required to work extended hours (up to 16 hours per day)
Additional Requirements:
  • Background, criminal, and drug tests as required by HR policies and procedures
  • May be asked to submit to random drug test during employment
  • May have their picture taken and image used in social media or community advertising
  • May be video recorded from devices installed by families in residents' apartments