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Tow Truck Professional

2 months ago

Philadelphia, Pennsylvania, United States MrKitt's Service Center & Towing Full time
Job Summary

MrKitt's Service Center & Towing is seeking a skilled and experienced Tow Truck Operator to join our team. As a Tow Truck Operator, you will be responsible for safely and efficiently operating a tow truck to move, haul, and transport vehicles or heavy equipment.

Key Responsibilities:
  • Vehicle Towing: Safely operate a tow truck to tow and transport vehicles to designated locations, including repair shops, impound lots, or other specified areas.
  • Roadside Assistance: Provide roadside assistance services such as jump-starting vehicles, changing flat tires, and delivering fuel to stranded motorists.
  • Accident Scene Response: Respond promptly to accident scenes to tow disabled vehicles, clear roadways, and ensure the safety of all involved parties.
  • Vehicle Recovery: Recover vehicles from ditches, embankments, and other difficult locations using winches, chains, and other equipment.
  • Customer Service: Interact professionally and courteously with customers, providing clear communication and ensuring customer satisfaction.
  • Safety Compliance: Follow all safety protocols and regulations, including the proper use of personal protective equipment (PPE) and maintaining a clean and organized work environment.
  • Equipment Maintenance: Perform routine inspections and maintenance on tow trucks and related equipment to ensure operational readiness.
  • Documentation: Complete required paperwork accurately, including towing logs, customer receipts, and incident reports.
  • Communication: Coordinate with dispatchers, law enforcement, and other team members to ensure efficient and effective service delivery.
Qualifications:
  • Education: High school diploma or equivalent.
  • Licenses: Valid driver's license with a clean driving record (3 years); Commercial Driver's License (CDL) may be required.
  • Experience: Previous experience in towing or roadside assistance preferred.
Skills:
  • Strong Mechanical Aptitude: Understanding of vehicle operations and mechanics.
  • Excellent Problem-Solving: Ability to think critically and make quick decisions in emergency situations.
  • Good Communication: Interpersonal skills and ability to interact with customers and team members.
  • Physical Stamina: Ability to handle heavy equipment and work in various weather conditions.
Work Environment:
  • Conditions: Work is performed outdoors in varying weather conditions and may involve exposure to traffic and other hazards.
  • Schedule: Flexibility to work irregular hours, including nights, weekends, and holidays as needed.
  • Physical Demands: Frequent standing, walking, bending, and lifting; ability to operate heavy equipment and handle physically demanding tasks.