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Concessions Team Lead

2 months ago


Providence, Rhode Island, United States Delaware North Full time
The Opportunity

We are seeking a highly motivated and experienced Concessions Supervisor to join our team at Amica Mutual Pavilion in Providence, Rhode Island. As a Concessions Supervisor, you will be responsible for leading the team to provide exceptional service to guests.

Key Responsibilities
  • Assign duties to scheduled staff and ensure efficient workflow.
  • Perform service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Assist Concessions Manager with staff training and compliance.
  • Monitor daily and hourly cleaning and maintain a clean and safe work environment.
  • Manage labor and profit loss, ensuring optimal financial performance.
  • Ensure proper cash handling and tip record-keeping for the shift.
  • Communicate effectively with associates and ensure they are informed of any changes in policies or events.
Requirements
  • Experience working in a restaurant or food service environment.
  • At least two years of supervisory experience, preferably in a fast-paced environment.
  • Self-motivated and able to work without direct supervision.
  • Excellent communication and customer service skills.
  • Ability to implement rules and direct staff effectively.
  • Physical stamina to stand and walk for extended periods, with occasional pushing and pulling of equipment and stock.
About Delaware North

Delaware North is a leading hospitality and food service company that operates in various industries, including sports, entertainment, and national parks. We are committed to providing exceptional experiences for our guests and employees alike. As a Concessions Supervisor with Delaware North, you will have the opportunity to work in a dynamic and fast-paced environment, with opportunities for growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.