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Theater Operations Supervisor

2 months ago

Noblesville, United States Emagine Entertainment Full time
Job Overview

The Manager plays a crucial role in steering the operational activities of the theater, ensuring that all team members are dedicated to guest satisfaction, teamwork, and enhancing the overall experience for Emagine patrons.


Key Responsibilities:
  • Welcome and inform guests about concession offerings, film selections, rating systems, and theater navigation to ensure they feel valued and well-informed.
  • Supervise and guide staff in daily operations, ensuring exceptional customer service is consistently delivered to enhance the Emagine experience.
  • Address guest feedback while empowering team members to uphold high standards of guest satisfaction and service quality.
  • Oversee daily theater operations to maintain efficiency and meet profitability targets.
  • Manage the closing procedures, including balancing cash drawers and verifying nightly deposits to streamline closing operations.
  • Coordinate crew scheduling to ensure optimal staffing levels for superior service delivery.
  • Monitor employee breaks and compliance with state regulations to uphold legal standards.
  • Assist in human resources functions, including recruitment, onboarding, training, scheduling, and performance evaluations to meet company standards.
  • Implement security measures to safeguard employees, guests, and company assets.
  • Control operational costs by reviewing portion sizes and preparation quantities, minimizing waste while ensuring high-quality food preparation.
  • Develop and execute action plans to enhance production, productivity, quality, and customer service standards.
  • Achieve financial goals by forecasting needs, preparing budgets, and managing expenditures.
  • Collaborate with culinary staff in menu planning to ensure high-quality execution of food items for guests.
  • Estimate food costs and adjust menus to maximize profitability.
  • Enforce safety and sanitation practices to ensure compliance with operational standards and health regulations.

Supervisory Duties

Responsible for carrying out supervisory functions in accordance with organizational policies and legal requirements. This includes interviewing, hiring, training employees, assigning tasks, evaluating performance, and addressing employee concerns.


Competencies Required:
  • Communication: Clearly articulates ideas verbally and in writing; listens effectively and keeps others informed.
  • Leadership: Inspires and motivates team members; accepts and provides constructive feedback.
  • Organizational Support: Adheres to policies and procedures; supports organizational goals and values.
  • Adaptability: Adjusts to changing work environments and manages competing demands effectively.
  • Business Acumen: Understands the business implications of decisions and aligns work with strategic objectives.
  • Quality Focus: Strives for accuracy and thoroughness; seeks opportunities for improvement.

Qualifications:

To be successful in this role, candidates should possess the following:

  • A two-year degree from a college or university, preferably in Hospitality Management.
  • Two to three years of management experience in a theater or restaurant setting.

Performance Metrics:
  • Efficiency and accuracy in theater operations in line with established policies.
  • Adherence to profit and loss budgets.
  • Customer service levels that meet or exceed expectations.
  • Positive working relationships with team members and management.
  • Consistent achievement of company sales goals.

Technical Skills:

Proficient in Microsoft Office applications.


Physical Requirements:

Regularly required to stand, walk, and use hands; must be able to lift and/or move up to 50 pounds. The role may involve working in a moderately loud environment.


Work Environment:

Characteristics of the work environment may vary, but reasonable accommodations will be made for individuals with disabilities.