Customer Service Representative

1 month ago


Louisville, Kentucky, United States Sam Wheeler - State Farm Agent Full time
Job OverviewAs a Customer Relations Representative with Sam Wheeler State Farm Agency, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, collaborating with our agency team, and anticipating the needs of our community members.

We are seeking a dedicated and empathetic team member who is committed to providing prompt, accurate, and friendly customer service. Your ability to establish strong customer relationships and follow up as needed will be essential in meeting the needs of our clients. You will also use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.

Key Responsibilities:
  • Establish and maintain positive customer relationships
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner
  • Use a customer-centric approach to educate customers about insurance options and promote our business
  • Collaborate with our agency team to meet the needs of our clients
Requirements:
  • Dedicated to providing exceptional customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proactive in problem-solving and seeking solutions
Benefits:
  • Competitive hourly pay plus commission/bonus
  • Growth potential and opportunities for advancement within our agency
  • Paid time off and health benefits
  • Valuable career-building experience


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