IT Support Specialist

2 weeks ago


Pearland, Texas, United States Workrise Full time
Job Summary

We are seeking a skilled IT Support Specialist to join our team at Workrise. As a key member of our technical team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our network infrastructure.

Key Responsibilities
  • Document and implement network architecture best practices to ensure optimal system performance.
  • Collaborate with cross-functional teams to coordinate projects, support, and standardization efforts.
  • Participate in projects to ensure timely completion, utilizing in-house staff and vendors as needed.
  • Support the iWAN network, security appliances, and field communications equipment.
  • Resolve user-submitted help desk requests in a timely and efficient manner.
  • Participate in the network outage rotation to ensure minimal downtime.
Requirements
  • 3-5 years of experience in supporting Microsoft desktop and server environments.
  • 3-5 years of experience with configuration and troubleshooting Cisco networking equipment.
  • Familiarity with point-to-point and point-to-multipoint wireless technology.
  • Knowledge of routing protocols, including BGP and OSPF.
  • Experience with network security concepts and design.
  • Experience with industrial radio networks and equipment, including SCADA hardware.
  • Excellent problem-solving skills and ability to communicate complex issues to non-technical stakeholders.
  • Able to work effectively in a remote team environment and travel up to 40% of the time.
Location

Hastings, TX



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