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Patient Services Representative

2 months ago

North Hollywood, United States The Joint Chiropractic Full time
About Us

The Joint Chiropractic is dedicated to enhancing the quality and accessibility of Chiropractic care within the Wellness sector. We are on the lookout for enthusiastic, health-oriented individuals to become part of our team.

What We Seek in You

Compensation: $15.50 - $18.50 based on experience

  • Passionate about assisting others
  • Exhibit a positive and proactive attitude
  • Possess a high school diploma or equivalent (GED)
Key Responsibilities

As a Patient Services Representative, your primary duties will include:

  • Processing transactions using point of sale systems while ensuring patient accounts are accurate and up-to-date
  • Demonstrating strong communication and computer skills
  • Having a minimum of one year of sales experience
  • Engaging in marketing and sales initiatives to attract new patients
  • Effectively managing multiple tasks and prioritizing responsibilities
Patient Education and Engagement

In this role, you will:

  • Inform patients about wellness services and offerings
  • Share personal experiences related to Chiropractic care
  • Collaborate with team members in a dynamic and enjoyable environment
Customer Service Excellence

We expect you to:

  • Provide outstanding service to both members and patients
  • Welcome patients upon arrival and check them in for their appointments
  • Handle phone inquiries and re-engage inactive members
  • Stay informed about membership options, packages, and promotions
Team Collaboration

As part of our team, you will:

  • Support team objectives and foster positive relationships with colleagues
  • Maintain a clean and organized workspace
  • Be confident in presenting and selling memberships and visit packages
  • Keep management informed of member concerns and adhere to company policies
Personal Development

We value a willingness to learn and grow, including:

  • Accepting constructive feedback positively and using it as a growth opportunity
  • Having prior office coordination or marketing experience is a plus
  • Being able to stand or sit for extended periods and lift up to 50 pounds
Core Values

Uphold The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT, and ACCOUNTABILITY.

Benefits

We offer:

  • $14.50 per hour
  • Complimentary wellness services
  • Company-provided attire
  • Flexible part-time hours